Overview: Success built on individual talent and teamwork

MSA IP’s success at representing clients and their interests wouldn’t be possible without the knowledge, experience and hard work of our talented team.

Our multi-national approach to recruitment and partnership allows us to deliver local expertise on a global scale. Our rigorous recruitment and training processes ensure that new team members blend quickly and effortlessly into the organisation, and we employ a similarly stringent approach when selecting high-quality partner firms from around the world.

Best-in-class service and positive work environment go hand in hand

We aim to deliver a best-in-class service across everything we do, and create a positive environment for both our clients and our employees. We achieve this by:

Listening closely to client needs before recommending a course of action, to ensure the best possible outcomes
Encouraging and facilitating a culture of collaboration, open communication and trust
Creating an environment in which everyone is treated fairly and with respect, the need for a good work-life balance is recognised, and where all employees work as one team
Striving to continually improve as a business, including by proactively soliciting and acting on client and employee feedback and seeking opportunities for learning and innovation.

The evidence of client and staff satisfaction can be seen in our positive feedback from customers, and in our low annual staff turnover of just 3%.

Diversity and inclusion

As a multi-jurisdictional law firm that employs people from different countries and of different nationalities, we are naturally diverse. Today, we are proud of the gender and cultural balance of the company, and see diversity as one of our biggest assets.

Our hiring practices and our inclusivity initiatives, including those promoting the representation of women, make MSA IP an exemplar of workplace diversity.

Cultural diversity

Our core countries are those of former Yugoslavia, which only three decades ago were an arena of conflict and war. We are proud that, since MSA IP’s establishment, professionals of different nationalities have worked together as one team.
Over time, our team has been joined by people from all over the world, including Spain, Ethiopia, France, South Africa, Thailand, and the USA. Now, our international team comprises more than 12 nationalities and collectively speaks more than 15 languages. Thanks to our ethos of respect and tolerance, new team members integrate seamlessly regardless of any cultural or language differences.

Gender equality

Since its establishment, women have played a very important role in our firm. More than 70% of our employees are women, and we are committed to promoting gender balance in our management team.

Fair and inclusive employment policies

We strongly believe that every employee brings unique perspectives and experiences that can advance our vision, mission and progress. All our employees are treated fairly and equally, regardless of nationality, race, gender, sexual orientation, marital status, pregnancy, parental status, religion, political opinion, social status, disability, age, or any other characteristic. All employment decisions, from recruitment to performance reviews and promotion, are made solely on an individual’s ability to do the job.
Our managers are fully trained in the principles of non‐discrimination, and our policies promote equality and prohibit harassment in the workplace.

Team qualifications and training

We are proud that more than 95% of our employees, including paralegals and administrative staff, have university degrees, in topics ranging from law to mechanical engineering.

MSA IP’s attorneys-at-law and trademark and patent attorneys are graduates of prestigious universities and are licensed to practise in relevant jurisdictions. Before joining the firm, most of them had already practised IP law, either in other eminent law firms or in national IP Offices, the European Union Intellectual Property Office (EUIPO) and the European Patent Office (EPO).

The diverse backgrounds and previous working experiences of our employees enable them to view issues from different angles. Each team member’s unique perspective on a project’s goals adds value and improves outcomes for our clients.

Just as our company culture is one of continuous improvement, we encourage the same from our employees. We facilitate this through support for professional development and career advancement, including in-house and external training opportunities.

People care

As our people are key to our success, we want to maximise workplace satisfaction for all employees.
We have created a positive work environment in which everyone is treated fairly and with respect, and where all employees work as one team.

We understand the importance of building personal connections and trust between team members. To that end we regularly organise get-togethers outside the office and team building events. We also provide catered lunch for employees in the office. Over these shared meals, our employees have the opportunity to communicate and create stronger bonds in a more relaxed setting.

We are very sensitive to the work-life balance needs of our employees, in particular those with small children, and we try to provide any assistance that we can in that respect. Our employees’ family members are welcome to participate in selected social gatherings organised by the firm.